Privacy Policy

Introduction

ProlivaLabs ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

We may collect personal information you voluntarily provide when you fill out a contact or service request form, book an appointment, or communicate with us. This may include your name, email address, phone number, company name, and the nature of your collection service request. We do not collect sensitive health or medical information through our website.

How We Use Your Information

• To respond to your service inquiries and requests
• To schedule and coordinate specimen collection appointments
• To send you appointment confirmations and relevant communications
• To improve our website and service offerings
• To comply with applicable legal and regulatory requirements

Information Sharing

ProlivaLabs does not sell, trade, or rent your personal information to third parties. We may share your information with certified laboratory partners solely as necessary to coordinate specimen processing. We may also disclose information when required by law or in response to valid legal process.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. When information is no longer needed, we securely delete or anonymize it.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at contact@prolivalabs.com or call (786) 665-3442. We will respond to your request within a reasonable timeframe.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our site.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify users of significant changes by updating the date at the top of this page. Your continued use of our website following posted changes constitutes acceptance of those changes.